Response History

Initial Ticket {{ $ticket->created_at->format('d M Y H:i') }}

@if($ticket->initialPhoto)

@endif

@php $allResponses = collect(); // Add admin responses if($ticket->admin_responses) { foreach($ticket->admin_responses as $response) { $allResponses->push([ 'type' => 'admin', 'content' => $response, 'timestamp' => \Carbon\Carbon::parse($response['timestamp']) ]); } } // Add user replies if($ticket->user_replies) { foreach(json_decode($ticket->user_replies, true) as $reply) { $allResponses->push([ 'type' => 'user', 'content' => $reply, 'timestamp' => \Carbon\Carbon::parse($reply['timestamp']) ]); } } // Sort all responses by timestamp (newest first) $allResponses = $allResponses->sortByDesc('timestamp'); @endphp @foreach($allResponses as $response)

@if($response['type'] === 'admin') Admin Response @else @if(isset($response['content']['type'])) {{ ucfirst($response['content']['type']) }} Response @else User Reply @endif @endif {{ $response['timestamp']->format('d M Y H:i') }}

@if($response['type'] === 'admin') {{ $response['content']['notes'] }} @else {{ isset($response['content']['notes']) ? $response['content']['notes'] : $response['content']['message'] }} @endif

@if(isset($response['content']['photo']))

@endif

@endforeach @if($ticket->in_progress_at)

Status Changed: In Progress {{ $ticket->in_progress_at->format('d M Y H:i') }}

@endif @if($ticket->closed_at)

Status Changed: Closed {{ $ticket->closed_at->format('d M Y H:i') }}

@endif